BSantClub Privacy Policy

1. Introduction

BSantClub takes the privacy of its players seriously. This Privacy Policy describes how BSantClub collects, uses, stores, and protects the personal information of registered users on the platform. It also explains the rights you have in relation to your own data and how to exercise those rights.

This policy applies to all personal data collected through your use of the BSantClub website, mobile app, customer support channels, and any other interaction you have with the platform. Please read this document carefully before registering or continuing to use BSantClub services.

BSantClub may update this policy from time to time. The date at the top of this page always reflects the most recent revision. We recommend reviewing it periodically so you are always aware of how your information is being handled.

2. What We Collect

BSantClub collects personal information from you in the following ways:

Information you provide directly:

• Full name and date of birth — required at registration to verify your identity and confirm you are aged 18 or over.
• Contact details — email address and mobile number, used for account communication and security alerts.
• Identity documents — a copy of your CNIC, passport, or other government-issued ID may be requested as part of account verification.
• Payment information — details of the payment method you use to deposit and withdraw, such as your JazzCash or Easypaisa account number, Raast ID, bank account details, or card information where applicable.
• Support communications — the content of any messages you send to the BSantClub support team, including details you share in the course of resolving a query or complaint.

Information collected automatically:

• Device and browser information — including device type, operating system version, browser type, and screen resolution.
• IP address — used to identify your approximate location and for fraud prevention purposes.
• Session data — pages visited, time spent on the platform, features used, and betting or gaming activity associated with your account.
• Cookie data — small text files stored on your device to maintain your session and improve platform performance. See Section 6 for full details.

3. How We Use Your Data

BSantClub uses the personal data it collects for the following purposes:

BSantClub will not use your personal data for any purpose beyond what is listed above without first obtaining your consent or being required to do so by law.

4. Sharing Your Data

BSantClub does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information may be shared in the following limited circumstances only:

• Payment processors: When you make a deposit or request a withdrawal, the relevant payment details are shared with the payment service provider — such as JazzCash, Easypaisa, Raast, or a banking partner — solely for the purpose of completing that transaction.
• Identity verification services: BSantClub may use third-party KYC (Know Your Customer) services to assist with verifying the identity documents you submit. These providers are bound by strict confidentiality obligations.
• Fraud prevention partners: Device and session data may be shared with fraud detection services to identify and prevent unauthorised account access and financial fraud.
• Casino game providers: When you play games in the Casino section, your player ID and relevant session data may be shared with the third-party game studio that provides that game. These providers operate under their own privacy frameworks.
• Legal obligations: BSantClub may disclose personal data where required to do so by applicable law, court order, or other legitimate legal process.

5. Payment Data

BSantClub supports PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards, and mobile wallets. When you use any of these payment methods, the following applies:

• Card details such as full card numbers are never stored on BSantClub servers. Card payments are processed directly by PCI-DSS compliant payment gateways.
• Mobile wallet account numbers and bank account details used for withdrawals are stored securely and used only to process your withdrawal requests.
• Transaction history — the amounts, dates, and methods of your deposits and withdrawals — is retained on your account for account management and verification purposes.
• BSantClub may request confirmation that a payment method belongs to you before processing a withdrawal, particularly for first-time withdrawals or high-value transactions.

6. Cookies

BSantClub uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device when you visit the platform. They help BSantClub maintain your login session, remember your preferences, and monitor platform performance.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Disabling these will prevent the platform from working correctly.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Security cookies: Help detect unusual activity and protect your account from unauthorised access attempts.

BSantClub does not use third-party advertising cookies or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may affect your ability to use the platform.

7. Data Security

BSantClub implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and BSantClub servers.
• Encrypted storage of sensitive account data including passwords (stored as hashed values, never in plain text) and payment method details.
• Access controls that restrict which staff members can access personal data, based on their role and the minimum access necessary to perform their duties.
• Regular security reviews and monitoring of the platform for vulnerabilities and suspicious activity.
• Two-factor authentication (2FA) available on your account for an additional layer of login security.

While BSantClub takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and do not share your login credentials with anyone.

8. How Long We Keep Your Data

BSantClub retains personal data for as long as your account is active and for a reasonable period afterwards, in accordance with the following principles:

• Active accounts: Your personal data is retained for the full duration of your BSantClub account and for a period after account closure to meet legal, compliance, and fraud prevention obligations.
• Transaction records: Deposit and withdrawal records are retained for a minimum period required for financial record-keeping purposes.
• Identity documents: KYC documents submitted for verification are retained for the period required by applicable regulations and then securely deleted.
• Support communications: Messages exchanged with the support team are retained for the period reasonably necessary to resolve the relevant issue and to handle any related follow-up queries.
• Marketing data: If you have opted in to promotional communications, your contact details are retained for marketing purposes until you opt out. Opting out can be done at any time by contacting support.

Once data is no longer needed, BSantClub ensures it is securely deleted or anonymised so it can no longer be linked back to you.

9. Your Rights Over Your Data

As a BSantClub player, you have the following rights in relation to the personal data held about you:

• Right to access: You can request a copy of the personal data BSantClub holds about you at any time. Submit your request through the support team and it will be handled promptly.
• Right to correction: If any of the personal data on your account is inaccurate or out of date, you can ask BSantClub to correct it. Some updates can be made directly within your account settings.
• Right to deletion: You may request that BSantClub delete your personal data. Note that some data may need to be retained for legal, compliance, or fraud prevention reasons even after an account closure request.
• Right to withdraw consent: Where BSantClub processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time by contacting support.
• Right to restrict processing: In certain circumstances you may ask BSantClub to limit how your data is used while a query or complaint is being resolved.

To exercise any of the above rights, contact the BSantClub support team through the live chat on the platform or by email. Requests will be acknowledged within a reasonable timeframe and handled without undue delay.

10. Minors

BSantClub is strictly an adults-only platform for users aged 18 and over. BSantClub does not knowingly collect personal data from individuals under the age of 18. If it is discovered that an account has been registered by someone under 18, the account will be closed immediately and any associated data handled in accordance with this policy and applicable legal requirements.

If you believe that a person under the age of 18 has registered an account on BSantClub, please contact support immediately so the matter can be investigated and the account closed without delay.

11. Changes to This Policy

BSantClub may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services it offers, or applicable legal requirements. When significant changes are made, a notice will be displayed on the platform.

The date shown at the top of this page always reflects when the policy was last updated. We encourage you to review this page periodically. Your continued use of the BSantClub platform after any update to this policy constitutes your acceptance of the revised version.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information is being handled, please get in touch with the BSantClub support team.

You can reach us via the live chat available on the platform at any time, or through the contact details below. Please include your registered account username and a clear description of your query so we can assist you as efficiently as possible.